AI-Powered End-to-End Omnichannel Contact Center CX Platform
Includes AI-Powered Self-Service,
Omnichannel Contact Center, Quality Management,
and Workforce Management
Enterprise-Class Capabilities, Simple, and Easy to Use
- Features for every enterprise use case
- Extensive built-in integrations and integration capabilities
- Ease of on-the-fly changes with drag-and-drop configuration and peace of mind with version control
- Low-cost and effort to setup and maintain
- Faster Time to Benefit
Unified Architecture Focused on Reliability and Ease of Operation – All Native
- Increased reliability
- Reduced complexity
- Lower implementation, maintenance and
operating costs - Based on 100% native technology
Advanced Roadmap
- Driven by market and customer requirements
- New innovations released quarterly
- 96% cloud, 4% premise/private cloud, same software
AI Suite Offerings
Real Time
- AI Virtual Agent
- Transcription
- Transcription, Summarization, & Note-Taking
- Agent Assist & Teleprompter
Async
- Transcription
- Transcription and Summarization
- Interaction Analytics
- Auto-Scoring
- Omni QM with Auto Scoring
AI Virtual Agents
- Utilizes LLM for conversational self-service experience
- Frees agents for other more important or complex tasks
- Generates dialogue-based customer responses
Automate repetitive tasks for cost savings
Improved customer experience by providing quick and accurate answers
Scalable and always available
Transcription
Transcription is an enabler of many advanced features
Available in both Real Time and Asynchronous
Reduce agent effort for repetitive and time-consuming tasks
Improved consistency and accuracy
Agent Assist
AI-Powered Omnichannel Contact Center Enhances Customer Experience
with Agent Assistance
- Assist call center agents by providing real-time information and suggested solutions
- Ensure compliance
- Measure agent performance in real time
- Gain insights into customer intents
- Transcribe and analyze customer conversations
- AI-generated CSAT surveys
Focus Supervisor Efforts with Alerts and Transcription
- Alert supervisors of troubled interactions
- Allow supervisors to monitor customer sentiment
- Enable supervisors to preview ongoing interactions
- Easy transcript navigation via intents
Teleprompter
Script Adherence Tracking
- System tracks what is being said and checks against compliance list
- Alerts supervisors and managers for non-compliant interactions
Speech & Interaction Analytics for Intent Analysis
- Discover Customer Intents
- Improve Operations
- Provide Business Insights
AI-Powered Quality Management
- Transcribe and summarize 100% of all interactions
- Auto-score agent interactions and CSAT
- Measure agent performance automatically
- Automatically measure script adherence
- Powerful intent analysis for business insights
Post-Interaction Analysis
- Transcription
- Intent Classification
- Summarization
- Sentiment
- Powerful intent analysis for business insights
- Adherence/Compliance
- Insights for Root Cause Analysis
Agent Autoscoring
Workflow Management
- Built on Bright Pattern platform
- No integration required
- Automated data import
- Ease of administration and single UI
- Single source of truth for Contact Center and WFM
- Utilizes advanced AI technologies and algorithms
Review and Assess Historical Data
- Validate data and identify exceptions
- Normalize data by setting thresholds to automatically identify outliers
- Identify special events and exceptions
Goal: Use Data as Basis for Forecast
Forecasting
- Use historical data to forecast volume, AHT, and staffing
- Manual override options available for forecasted volume, AHT, and required staffing
- What-if scenarios for analysis
- Identifies key metrics such as required SLAs, occupancy, etc. required for desired scheduling
- Creates the basis for scheduling
Scheduling
Schedule agents based on forecast, agent skills, and agent preferences
Choice of shift types
Fixed | Flexible | Split
Scheduling options
- Automated shift generation
- Break optimization
- Shift editor to create/edit shifts or record time offs
Publish Shifts to Agent Calendar
Intraday Management
Provides continuously updated information on today’s traffic, staffing, and performance metrics
- Reforecasting based on actuals
- Allows adjustments for extraordinary events and anomalies
- Alert management
Real-Time Adherence Monitoring
- Monitor real-time agent adherence by org unit, skill/service, or scheduled activity
- Adherence metrics for today/yesterday/this week/this month on group and individual level
- Detail comparison of scheduled vs. actual agent activity
Agent Experience
Mobile app to manage agents’ schedules
- Time off and shift change requests
- Rule-based auto-approval with manual exceptions
- Shift bidding/trading
Agent Experience
- Built on Bright Pattern platform to reduce management complexity – no integrations
- Advanced AI and automation ○ Predictive analytics ○ Demand forecasting by analyzing customer behavior and market trends ○ AI for data-driven insights ○ Use AI to simulate different scenarios
- Advanced AI-routing based on agent performance and CSAT
Data Visualization with Power BI
Speech & Interaction Analytics For Intent Analysis
Mobile Agent Desktop
Calls/SMS/Chats
Interactions/Skills-Based Routing
Record/Transcribe Calls
Internal Directory/Contacts
Activity History
AI Call Center in Riyadh | AI Contact Center in Riyadh | Cloud Contact Center in Riyadh | Cloud Call Center in Riyadh by Data Oasis
Welcome to the Future of Customer Service in Riyadh
Let’s face it—nobody likes being put on hold. Long waiting times, robotic voices, and poor customer service are enough to make anyone frustrated. But Riyadh is flipping the script on all that, thanks to cutting-edge AI Call Centers and Cloud Contact Centers powered by Data Oasis.
Saudi Arabia’s capital is rapidly becoming a tech hub, and businesses are racing to adopt smarter, faster, and more efficient ways to engage with their customers. Whether you’re running a small startup or a large enterprise, having a future-ready call center is not just an option—it’s a necessity.
What is an AI Call Center?
Understanding AI in Communication
An AI Call Center uses artificial intelligence tools like machine learning, natural language processing (NLP), and speech recognition to manage and optimize customer service.
How AI Changes Customer Interactions
Instead of speaking with human agents, customers interact with chatbots or voicebots that understand context and provide instant answers. These AI systems get smarter over time—learning from every interaction.
Benefits of AI Contact Centers in Riyadh
24/7 Customer Support
AI never sleeps. Whether it’s 3 PM or 3 AM, your business is always responsive.
Faster Response Times
Forget long hold times. AI systems handle queries within seconds, keeping customers happy and loyal.
Cost-Efficiency for Businesses
No need to hire large teams. AI reduces the load on human agents and allows them to focus on complex queries.
Multilingual Capabilities
Arabic? English? Hindi? No problem. AI platforms are built to understand and respond in multiple languages.
Cloud Call Centers: The Game Changer
What is a Cloud Call Center?
Unlike traditional setups that require heavy infrastructure, a Cloud Call Center is fully hosted online. That means lower costs, faster setup, and real-time updates.
On-Premises vs. Cloud: What’s Better for Riyadh?
Let’s compare:
Scalability
Scale your operations up or down based on demand—perfect for seasonal businesses.
Flexibility
Agents can work from anywhere. All they need is an internet connection.
Reliability
Cloud solutions often come with guaranteed uptime and strong security protocols.
Why Riyadh is the Hotspot for AI and Cloud Call Centers
Saudi Arabia’s Vision 2030 and Digital Transformation
The Kingdom’s goal to diversify its economy and go digital is pushing companies to modernize how they handle customer support.
Business Growth and Customer Experience Needs
As Riyadh becomes a global business destination, companies must match international standards in customer service.
Data Oasis: The Local Leader in Call Center Solutions
Who is Data Oasis?
A trailblazer in smart communication solutions, Data Oasis offers state-of-the-art AI and cloud-based call center services tailored for Saudi Arabia’s market.
AI + Cloud: A Powerful Duo from Data Oasis
Combining AI intelligence with cloud agility, Data Oasis builds contact centers that work smarter—not harder.
Case Studies and Success Stories
From retail to banking, Data Oasis has helped numerous Riyadh-based businesses reduce costs and skyrocket customer satisfaction.
Key Features of Data Oasis AI & Cloud Contact Centers
Intelligent Call Routing
Calls are instantly routed to the most suitable agent or bot, cutting down handling time.
Real-Time Analytics
Get live updates on call volumes, resolution rates, and customer satisfaction.
Voice & Chatbots
Automated agents that provide accurate answers and escalate when needed.
CRM Integrations
Connect your existing software (like Salesforce or HubSpot) for a seamless experience.
Agent Performance Monitoring
Track agent productivity and improve training programs with actionable insights.
Industries That Benefit the Most
Banking and Finance
Speed and compliance are crucial. AI ensures faster service with no errors.
Healthcare
24/7 support for appointment bookings and emergency inquiries.
E-commerce and Retail
Quick returns, shipping updates, and product queries—all automated.
Government and Public Services
Offer multilingual, fast support for Riyadh’s diverse population.
How to Choose the Right AI or Cloud Contact Center in Riyadh
Things to Look For
Customization optionsLocal support teamCompliance with Saudi data regulationsScalability features
Common Pitfalls to Avoid
Going for the cheapest solution without checking features
Not verifying security credentials
Overcomplicating the system with too many tools
The Future of Call Centers in Saudi Arabia
AI-Powered Human-Like Conversations
Thanks to advancements in NLP, bots now sound more human than ever—without losing efficiency.
Voice Biometrics and Predictive AI
Soon, your voice will be your password, and systems will predict customer needs before you even say a word.
Conclusion
Riyadh is ready—and so should your business be. The combination of AI Call Centers and Cloud Contact Centers, especially with a trusted provider like Data Oasis, is changing the game in Saudi Arabia. Whether you’re looking to cut costs, improve customer experience, or stay competitive, now is the perfect time to upgrade.
FAQs
1. What makes AI Call Centers better than traditional ones?
AI Call Centers are faster, operate 24/7, and reduce overhead costs significantly.
2. Is a cloud-based system secure for sensitive data?
Yes, especially when managed by experts like Data Oasis who ensure top-tier encryption and compliance.
3. Can small businesses in Riyadh afford AI or cloud call centers?
Absolutely. Cloud systems are pay-as-you-go, making them accessible to startups and SMEs.
4. How fast can I deploy a Cloud Call Center with Data Oasis?
Most setups go live within days—not weeks.
5. Do I still need human agents if I use AI?
Yes, but fewer. AI handles basic queries, while humans take care of complex issues.